Cancellation and Refund Policy

* Customers who wish to cancel an order must contact our customer support team through a phone call or email only.

* Cancellation requests will be reviewed based on the order status. Orders that have already been shipped or dispatched may not be eligible for cancellation.

* Refund requests for eligible cancellations, damaged products, defective items, or incorrect products must be submitted through a phone call or email.

* Customers must provide their order ID, registered contact details, and relevant information when submitting a cancellation or refund request.

* For damaged, defective, or incorrect products, customers may be required to submit a complete unboxing video and relevant photographs for verification.

* Refunds will be processed after the request has been reviewed and approved, in accordance with our Return and Refund Policy.

* Approved refunds will be credited through the applicable payment method. The time taken for the refund to reflect may vary depending on the payment provider or bank.

* Cancellation and refund requests submitted through channels other than phone calls or email may not be accepted.