Return and Refund Policy

* Mandatory Unboxing Video:Customers must provide a complete and clear unboxing video if the product received is damaged, defective, or different from the item ordered.

* Product Photos: Clear photographs of the package, shipping label, and product must be provided to show the condition of the package and the issue with the product.

* Video Requirements: The video should clearly capture the package opening process and the product received, including any visible damage, defects, or discrepancies.

* Submitting a Request:Customers must submit the unboxing video and relevant photographs to our customer support team when raising a return, replacement, or refund request.

* Verification Process: All claims will be reviewed by our team based on the evidence provided to verify the issue and determine the appropriate resolution.

* Eligibility for Returns and Refunds:Return, replacement, or refund requests will be processed in accordance with our return and refund policy. Requests without the required video or photographic evidence may be subject to further verification and may affect eligibility.